Mason is very reliable and easy to communicate with and will try his best to accommodate you. However, as a precaution to others, I would NOT rent this car again at the moment. This specific vehicle has very obvious transmission problems. It cannot go the speed limit on many occasions and it WILL leave you stranded like it left me many unpredictable times. The transmission just stops working and then acts as if in nuetral until you wait it out at least 45 minutes. Unless you know the owner put some work into revamping this high milage car, refrain from renting.