We rent Ann's SUV to get furniture as we were moving in and the car was smaller than expected so we had to do two trips to get everything. Therefore, we had to extend the booking and Ann was really helpful and understanding. Thanks again Ann!
It was a superb experience, both the vehicle and the owner. Her red CR-V was clean and drove well -- and my kids loved it. More than anything, however, it was the owner who made the experience particularly pleasant. I contacted Ann in a semi-emergency situation, when another RelayRides car I was renting happened to be towed and there were no conventional rental cars available in the downtown Berkeley area due to Cal graduation. Ann responded immediately and went out of her way to make things convenient for me and my children. (She came and picked us up, when I communicated to her about the difficulties of having to transport the children's carseats.) During the rental period, Ann responded to my text message inquiries promptly. Thanks Ann!