Sam was great to deal with, very easygoing and personable. All owners should take notes from Sam. The car was great, having never driven anything that small before my post-rental comparison is that it handles like a go-cart, only smoother - braking and parallel parking is a little rough, and you feel every pothole or bump in the road - but the overall ride was better than expected. Plenty of room for 2 people, great on gas and fun to zip around the city in.
The car is quirky- def has a kick it to. Amazing on the gas mileage! Pick up wasnt perfect- but it didnt effect my time with the need of the car; it was easily fixed because Sam is a great communicator and easily reachable!
Sam's smart car was great and the rental process went pretty smoothly, much easier than renting a car from a commercial rental agency, and just about as easy as getting your own car out of a parking garage in NYC. The car is very fuel efficient as we spent about $30 on fuel for our round trip to PA and back. The car was fine on the highway, although the right is a bit rough duel to the size of the car. We would definitely rent the smart again!