Absolutely effortless. I drove to San Mateo to meet Leonard, and he was right there when I arrived, friendly as anyone can be. The key exchange was smooth and he walked over the basics. I was in and out within 2min.
Communication is also around-the-clock. He's there whenever I had any questions and always responded in a timely fashion.
Renting from Leonard was great! He was kind enough to drop us off at the airport after we brought back his car. He also responds quickly and is very helpful. The only thing that was difficult was finding the SF Airport kiosk. It's a bit far from the train stations and airports (about a 15 minute walk over the freeway). Other than that, a great experience overall!
Leonard was great, and the car was fantastic. We only had to refill the gas tank once and it cost $30! The only reason for 4 instead of 5 stars was the return at the nearby airport hotel was a bit confusing. They just need better signage and explanation for people returning cars to SFO. And a number for the person in charge would be great too.
Leonard was great! I needed a car last minute to drive to Marin and he accepted my request promptly and provided me with thorough instructions for car pickup. Seamless rental and I highly reccommend him to anyone looking to rent in the peninsula/san mateo area.
I just returned my first Relay Rides FROM SFO back to THE LOT. And all in all it was a pleasurable experience. The car owner, Leonard was very accommodating, a good communicator and very easy to get a hold of. The car did the job and was perfect for the needs that I had for this trip. I picked it up with a full tank of gas and didnt have to put any gas in it until it was time for me to return it. GREAT GAS MILEAGE;)
I thought PERHAPS THAT picking up a relay ride FROM THE SFO AIRPORT and THAN also HAVING TO returnn IT back @SFO. would be stressful, annoying, time consuming and a general pain in the #@!!
but it was fast with no problems to speak of on both ends-From free shuttle service, to the relay staff at the lot , i give it all a two thumbs up. ;)
This was only my second relay rental. So being im still a newbie, i had many questions.......
THANK YOU LEONARD FOR NOT GETTING IRRITATED WITH my many messages.
YOU AND YOUR CAR WERE AWESOME!! Id definitely rent from Leonard again.
Great car good dude Leonard was and he communicated very well but very confused on a incident that is in processed about smoking and would like to get to the bottom of it because I do not even smoke so it would be absolutely impossible for any smoking. To be going on for I and my fiancé were the only twonever in the car and it did not get smoked in while I had it so yes it was a great trip just not happy to have to deal with this incident
California is a strange place. It's beautiful, friendly and unpredictable all at the same time. One needs to be prepared in all of these situations - the beautiful, the friendly, and the unpredictable. Lenny and his bulletproof Honda Civic Coupe allow you to do just that.
Lenny, first of all, is a stand up guy - laid back, easy to work with, and will go the extra mile to make sure your experience is an excellent one. Pickup and drop off is seamless and easy - there's no waiting; you drive the car right away and with little effort. Just the experience of renting with him would be enough to make me rent from him again, even if the car was a dog.
But it most certainly wasn't! The car's much the same - it's all Honda. His Civic is sharp, responsive, and while not very powerful, fun as all heck to cruise through Cupertino's hills with the windows down and some great music on! The manual transmission adds to the appeal with slick shifts and a smooth, easy clutch that anyone can work. Just keep an eye on your gas gauge - the tank is small and on long trips, can go faster than you think!
Lenny and his car are A+. From the hills of Hamilton to gridlock on 101, he and his Honda will make sure you get where you're going. When I come back, he'll be my first call, and I urge you all to do the same - you'd be foolish not to!
Leonard is super nice and willing to help in many aspects. The car is in great condition and has no hassle at all. I feel lucky to be able to rent a car from Leonard. Will definitely come back when I need a long-term rental car!
Car was parked on the corner, easily visible with the lock box. Convenient, simple, and very accommodating owner! Had a minor mechanical issue initially, but Leonard was very prompt with his replies and incredibly considerate. I would definitely rent again!
Car turned out to have flaws that were not mentioned in profile description...brakes made a lot of noise. Once I placed the reservation I received an email telling me the car's dome light didn't work (not a big deal, but would have been nice to know before booking). Then, the night before my reservation began, I received another message saying that the trunk latch was broken and the owner hadn't had time to fix it. I had rented the car with luggage storage and shopping trips in mind, so having a bungee cord hold it closed was far from optimal. I was unable to store anything in the trunk, and it opened and closed loudly every time I went over a speed bump. Also, the gas gauge did not seem to be accurate. Overall, I was very disappointed with this rental.