Amelia and her husband are super sweet folks, the kind you want to be neighbors with.
They came early but did not call me but rather just waited around til the meeting time, which I thought was considerate beyond the call of duty.
Upon post-inspection I did notice that they had gone significantly beyond the mile limit, but we were able to work it out amicably to everyone's satisfaction.
I also discovered that the inside door handle had broken. I attribute the break likely to natural wear and tear and not to any fault of theirs. (I learned from the auto body guy that Corolla door handles have flimsy thin plastic latches that frequently break.) Sorry this happened during your rental, guys! But it would be good to remember to mention such things when you return the car, so that the owner can take care of it and also know the condition for the next renter. Anyway I think the communication gaps were honest oversights, and the follow-up communications were efficient and friendly. I enjoyed the interaction overall. Would definitely rent to them again.