I never met Maurizio but he was easy to get a hold of via phone or txt, quick to respond and good instructions with everything. he even kindly extended my trip with i realized i had my families flight wrong. I only give it a 4 star because it is an older van and the engine was making a lot of noise with hills and just in general (probably someting that could be fixed and not effect others). Maurizo said it was ok so we kept going and it was all ok. It did the trick and transported all of my family in 1 vehicle at half the price of a normal rental. And for that I would do it again! thanks Maurizio!