Trust & Safety

Keeping you and your car safe is a top priority

Your car on RelayRides

$1 million liability insurance

You and your car are covered during a RelayRides reservation. Your vehicle is protected against physical damage, up to the actual cash value of the vehicle.

Strict renter screening

Each renter is screened against some of the strictest eligibility criteria in the industry. We run driving, identity, and anti-fraud verifications to maintain your confidence in the marketplace.

You’re in control

You might be renting your car to a trusted friend, or to a neighbor you’re meeting for the first time! Either way, you decide who rents your car. Renter profiles and reviews from other owners let you make informed decisions before confirming a trip.

When you rent

Insurance

When you rent, you have your choice of different insurance and protection packages, each with varying physical damage and liability protection.

Whatever your insurance needs, you can always choose the package that’s right for you.

Car standards & reviews

RelayRides cars must meet our high eligibility standards, and owners must ensure their cars meet all legal requirements for vehicle safety, condition and operations. Ask questions, read reviews, all before you book your trip.

24/7 Roadside assistance & emergency support

Something things just don’t go according to plan. For these times, RelayRides provides 24/7 nationwide roadside assistance if your car has any mechanical difficulty during a reservation.

Stay informed

Profile pages

Profile pages let you see a person’s photos and ratings of them as an owner or renter.

Your privacy

We never share your email address, and we keep your phone numbers private until the trip is booked. Exact car locations and the owner’s full name are only shared after a trip is booked.

24/7 Roadside assistance

Listed cars must be kept in excellent condition, but in case of unforeseen mechanical difficulties, RelayRides provides 24/7 roadside assistance for recovery.

Reviews & reputation

By providing feedback on your experience after a rental, you make the RelayRides community strong. Rate each trip, and leave public comments so other people can make informed decisions.

Direct messaging

Car owners and renters can trade messages before a trip without sharing their personal email or phone information.

Clear expectations

Anybody who does not respect our vehicles and those driving them are removed from the marketplace. Check out our renting FAQs to learn more about RelayRides’ policies regarding renter behavior.

Learn more »