TRUST & SAFETY
RelayRides is building a car sharing marketplace based upon trust & community.
Keeping you safe is a top priority.

Owners

  • $1,000,000 liability insurance policy

    You and your car are covered during a RelayRides reservation. Your vehicle is protected against physical damage up to the actual cash value of the vehicle.
  • Strict renter screening

    We screen each renter against eligibility criteria that are some of the strictest in the industry. Plus, we run additional verifications in the background to maintain a safe marketplace.
  • You are in control of who rents

    You might be renting your car to a trusted friend, or to a neighbor you’re meeting for the first time! YOU decide who rents your car. We also provide tools for you to learn more about renters through profiles and reviews from other owners.

Renters

  • Insurance

    You have your choice of three different packages with varying physical damage and liability protection during your rental.
  • Car standards & reviews

    RelayRides owners can list cars that are model year 1990 or newer, and are required to ensure their cars meet all legal requirements for vehicle safety, condition and operations. You can read other renters’ reviews of cars to further ensure a great experience!
  • 24/7 Roadside assistance & customer support

    Even if things do not go according to plan, RelayRides provides 24/7 nationwide roadside assistance if a car encounters mechanical difficulty during a reservation.
Learn more
Renter profile pages

View pictures of renters, other owners’ ratings of renters, and renter Facebook and phone verifications all in one place.

Facebook log in

Log in with Facebook and you can immediately see whether you have friends in common with potential renters.

Full names

Owners receive full name, and renters are required to present their drivers license at the time of rental.

24/7 Roadside assistance

Owners are expected to keep cars in tip-top shape, but if your car does run into mechanical difficulty during a renter’s reservation, rest-assured that RelayRides provides 24/7 roadside assistance for recovery.

Rating: ★★★★★
Renter reviews & reputation

By providing feedback on your experience with different renters, you make the RelayRides community strong. Your ratings are only viewed in the aggregate, and comments only posted publicly at your request.

Back-end screening

In addition to the verifications you see online, RelayRides runs additional checks on renters during the on-boarding process (e.g. confirmation of mobile phone in-hand, and more)

Direct messaging

Owners and renters can communicate comfortably without sharing their personal email information.

RelayRides protects your personal information

As an owner, your full name and car pick-up location are only shared after your renter’s reservation is confirmed.

RelayRides’ clear expectations

Check out the FAQs to learn more about RelayRides’ policies regarding renter behavior in cars. RelayRides quickly removes renters who do not respect your car or the community. At the end of a reservation, if you select “would not rent to this person again,” your car will never appear in their search results.